At Soft Formative, we are committed to providing exceptional services to our clients. If you are not satisfied with our services, we are here to help.
If you are not satisfied with the service you received, you may request a refund within 7 calendar days of the service date. To be eligible for a refund, you must provide proof of purchase and a valid reason for your dissatisfaction.
To request a refund, please contact our customer service team at:
Please include your order number, a detailed description of the issue, and any other relevant information to help us process your request quickly.
Upon receiving your refund request, we will review the details and notify you of the status of your refund within a reasonable timeframe. If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-7 working days, depending on your card issuer's policies.
Certain types of services may be non-refundable if they have been fully delivered and accepted. Custom or personalized services may also be non-refundable. Any such exceptions will be clearly communicated to you before the service is provided.
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top of the policy.
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